Clik here to view.
20 Companies Most Susceptible To Negative Comments Via Twitter
In my previous post, I listed companies that were susceptible to negative feedback via Facebook. Now it’s time to look at Twitter. In the report How Consumers Give Feedback, we analyzed what US...
View ArticleClik here to view.
Which Companies Get The Most Feedback?
In the report How Consumers Give Feedback to Companies, we analyzed the different ways in which consumers give feedback to companies. On average, 34% of US consumers give feedback directly to companies...
View ArticleClik here to view.
Off Topic: Ford Has The Most NFL Fans
In one of our recent benchmark studies, we asked consumers what professional sports, if any, they like to watch on TV. Since we’re at the beginning of the NFL season, I decided to take a look at the...
View ArticleClik here to view.
Internet Service Providers Set the Lowest Bar in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. With a rating of 51%,...
View ArticleInternet Service Providers Set the Lowest Bar in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. With a rating of 51%,...
View Article20 Companies Most Susceptible To Negative Comments Via Twitter
In my previous post, I listed companies that were susceptible to negative feedback via Facebook. Now it’s time to look at Twitter. In the report How Consumers Give Feedback, we analyzed what US...
View ArticleWhich Companies Get The Most Feedback?
In the report How Consumers Give Feedback to Companies, we analyzed the different ways in which consumers give feedback to companies. On average, 34% of US consumers give feedback directly to companies...
View ArticleOff Topic: Ford Has The Most NFL Fans
In one of our recent benchmark studies, we asked consumers what professional sports, if any, they like to watch on TV. Since we’re at the beginning of the NFL season, I decided to take a look at the...
View ArticleInternet Service Providers Set the Lowest Bar in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. With a rating of 51%,...
View Article20 Companies Most Susceptible To Negative Comments Via Twitter
In my previous post, I listed companies that were susceptible to negative feedback via Facebook. Now it’s time to look at Twitter. In the report How Consumers Give Feedback, we analyzed what US...
View ArticleWhich Companies Get The Most Feedback?
In the report How Consumers Give Feedback to Companies, we analyzed the different ways in which consumers give feedback to companies. On average, 34% of US consumers give feedback directly to companies...
View ArticleOff Topic: Ford Has The Most NFL Fans
In one of our recent benchmark studies, we asked consumers what professional sports, if any, they like to watch on TV. Since we’re at the beginning of the NFL season, I decided to take a look at the...
View ArticleInternet Service Providers Set the Lowest Bar in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. With a rating of 51%,...
View Article